Frequently Asked Questions
Find answers about local pickup, shipping, our ingredients and vegan treats. If you don’t see your question here, we’re happy to help.
Do you offer local pickup?
Yes! Local pickup is free at Studio EMS in downtown Gainesville, Georgia. We’ll send you a notification as soon as your order is ready.
Do you offer shipping?
Yes, we ship select Terra & Chloe products within the United States. Please allow 2–4 business days for processing, and you’ll find shipping options and rates at checkout.
Can I have vegan treats shipped?
Not at this time. Because our vegan treats are made fresh, they’re available for local pickup only at Studio EMS in downtown Gainesville.
Where is Terra & Chloe located?
Terra & Chloe is a mother-daughter brand based in Gainesville, Georgia. You can shop our products online, with local pickup at Studio EMS in downtown Gainesville.
Are your candles made with natural wax?
Yes! Our candles are made with a premium coconut-apricot wax blend and phthalate-free fragrance oils. They’re also non-soy, vegan and cruelty-free.
Are your products vegan and cruelty-free?
Our candles are vegan and cruelty-free, and every one of our treats is vegan. Across our full collection, we choose products with clean ingredients, vegan formulas and cruelty-free practices.
Are your vegan treats gluten-free and refined sugar-free?
Yes! All of our vegan treats are gluten-free and refined sugar-free. We use wholesome ingredients to create treats that taste as good as they make you feel.
Do you offer gift cards?
Yes! Our digital gift cards come in $50, $75 and $100 amounts, making gifting simple.
Do you offer custom gift baskets or gift sets?
We do! We create gifts for birthdays, holidays, special occasions and everyday moments. Contact us to talk through what you have in mind.
Can I place a bulk or corporate gift order?
Of course! We welcome bulk and corporate orders for holidays, events, client appreciation and employee gifting. Reach out through our Contact page and we’ll help you plan your order.
What is your return and exchange policy?
Due to the nature of our products, all sales are final, and we don’t accept returns or exchanges for change of mind. If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery so we can help. This does not affect your rights under applicable law.
How can I contact you?
We’d love to hear from you! Visit our Contact page to send us a message about products, orders, gifting, vegan treats or general questions.